Neaulani was an amazing realtor. We were just about the worst real estate clients ever. We changed our price range twice, our target neighborhood three times, and had her arrange showings in at least three different houses in each neighborhood. We changed our minds and backed out of two separate contracts for new construction, all before finally finding the perfect house.
It's easy to be a good realtor when transactions are simple and everything goes right. It's only when you have "challenging" clients like us that you find out what a true professional realltor is.
Throughout every step of the way Neaulani was patient and understanding, and always made sure we understood what was going with every detail of the process. When we told her we were absolutely sure we wanted a sub-500,000 condo in Mililani, she immediately sent us listings for half a dozen that met or needs, then took us to see three different ones we thought we were interested in. When we decided we instead wanted a 600,000 single family home in Makakilo, she sent us detailed listings for several of those and arranged showings.
When we told her that we had decided to go with new construction in Makakilo, she took us to the sales office and walked us through signing all the documentation. Two weeks later when we changed our mind and decided we really wanted new construction in Ewa Beach, she never batted an eye and helped us cancel the other contract. She repeated everything we had done in Makakilo with the sales office in Ewa Beach.
Two weeks after that when we again changed our minds and decided we couldn't wait for new construction to be completed, and instead asked her to show us existing homes in Ewa Beach, she never said a word and immediately sent us listings for homes in the low 700s in Ewa Beach.
Once we found the one we wanted, she helped us draw up the contract, submit a strong offer, and found us a local contractor to do the inspections. Every step of the way she went above and beyond to answer questions and make sure we understood the process and what we needed to do next.
The reward for all her hard work is finally have a house that is absolutely perfect for our family, and we absolutely love living here!!!
- Wade and Paula Kimberlin